Clair News July 2020

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CLAIR News July 2020
Regarding the New Coronavirus

It is necessary to continue to observe basic safety measures against infection, such as avoiding the “three Cs”: Confined spaces (with poor ventilation), Crowded places (with many people nearby), and Close contact (with people), as well as wearing a mask.

For further details please visit the websites of the government or local governments, etc.

CLAIR has compiled information about the new Coronavirus in multiple languages. Please visit the following link for information.

NHK WORLD also provides information about the new Coronavirus.

Registration for the Safety Confirmation System (Emergency Call)
and Contact Information Survey for JET Programme Participants

CLAIR requests each JET participant to register for the Safety Confirmation System (Emergency Call) and Contact Information Survey. These are two separate systems. Please register to both using the links below.

Safety Confirmation System:

Your login ID and password are both the final nine numbers of your JET Number, omitting the first two digits (20).

Contact Information Survey:
Login ID: JET Number (11 digits beginning with 20)
Password: Date of birth (YYYYMMDD)

Mental Health Support Resources

With the aim of enhancing mental health support for JET Programme participants, CLAIR offers the JET Programme Mental Health Counselling Assistance Programme. This programme provides a partial subsidy (50%, up to 30,000 yen per year) for counselling costs incurred through consultation with mental health professionals in Japan not covered by health insurance.

The coverage period for this year is from 1 April, 2020 to 31 March, 2021. The application form must be sent to CLAIR by 9 April, 2021 (Fri).

CLAIR also offers a free online service to provide JET Programme participants with mental health assistance from professional counsellors using Web Mail and Skype.

If you would like to use this service, please access the following website. After entering the password, you will be instructed to register. You can receive up to seven Skype Counselling sessions from 1 April, 2020 to 31 March, 2021. CLAIR recommends trying the Web Mail Counselling system first. There is no limit to the number of threads you can start in the Web Mail Counselling system.

In addition to the Web Mail and Skype counselling listed above, we have established a free-dial telephone counselling service. This service is available once per month and does not require any advance reservation. Dates of operation are listed below. Please make the most of these services if you are experiencing anxiety or other burdens on your mental health.

(Operating Hours: Third Wednesday of every month, from 5:30 pm to 9:00 pm.)
※Schedule for the fiscal year of April 2020 to March 2021
15 April, 20 May, 17 June, 15 July, 19 August, 16 September, 21 October, 18 November, 16 December, 20 January, 17 February, 17 March

Web Mail Counselling
Login Password: Please ask your contracting organization or refer to the e-mail version of CLAIR News.


Skype Counselling
Login Password: Please ask your contracting organization or refer to the e-mail version of CLAIR News.


※Maintenance on the Japanese website is now complete. For those wishing to use the Japanese website, please visit the above URL. Login Password: Please ask your contracting organization or refer to the e-mail version of CLAIR News for the website password.

Counselling via Telephone

Phone number: 0120-810-803
(No advance reservation required. Calls are free of charge.)
※ Limited to one call per person per day (no annual limit)
※ CLAIR has prepared three telephone lines for this service; however, there may be times when the lines become congested. Thank you in advance for your understanding.

Japanese Language Courses (Beginner/Intermediate/Advanced)

For those currently enrolled in one of CLAIR’s Japanese language courses, please remember to plan your study schedule ahead of time. If you would like to change your course level, you can do so by accessing the Contact Information Survey site, selecting your desired course, and then clicking the ‘OK’ button at the very bottom of the page.

Participants who apply before the 10th of any given month will be able to start their course on the 1st of the following month. Once your course has started, please remember to plan your study schedule ahead of time.

Translation & Interpretation Course (Chinese/Korean)

The translation and interpretation offered by CLAIR would normally be opening for registration at this time of year, however, due to the postponement of the arrival of JET participants in April of this year, the registration schedule is in the process of being revised. Information about the schedule when finalized will be posted on the CLAIR official website at the following link:

Calling All Aspiring Writers: Submission of Articles for JET Programme Voices

CLAIR and The Yomiuri Shimbun have launched a periodical column in The Japan News, a globally-circulated English language newspaper. “JET Programme Voices” is a collection of articles submitted by current and former JET Programme participants which give a worldwide audience insight into unique experiences and achievements of participants during their time on the Programme. Instructions regarding the submission of documents are accessible from the link below.

Multilingual Disaster Preparedness Signage Tool

CLAIR provides an online tool to easily develop signage in multiple languages as part of continued efforts to promote disaster preparedness and internationalisation at the grassroots level. The main purpose of this tool is to allow users to create signage leading to evacuation areas, but it has many other useful templates as well. CIRs who are responsible for planning international events or translating signage as part of their work duties may find this tool helpful.

Lump-Sum Pension Withdrawal Payment

JET Programme participants finishing their appointments in July/August/September may be eligible to receive a pension refund (lump-sum withdrawal payment). For more information, please refer to page 173 of the 2020 edition of the General Information Handbook (GIH).

Information is also available in English and Japanese on the following website: (English) (Japanese)

Revisions to the My Number ID System

Until recently, JET participants – who arrived in Japan and registered their address on a Residence Record jūminhyō with their local municipal government – would be sent a “Notification Card” tsūchi kādo (a paper card) by post. They could also apply for an “Individual Number Card” kojin bangō kādo, also called “My Number Card” (a plastic card containing an IC chip and photograph). Due to revisions to the My Number System, as of 25 May 2020, Notification Cards will no longer be used. Instead, new residents will be posted a paper notice called kojin bangō tsūchisho*, notifying them of their assigned “My Number” and how to apply for the Individual Number Card.

For current JETs who possess a Notification Card, names and addresses can no longer be updated, and the card can no longer be reissued. However, as long as the name and address on the Notification Card continue to match those stated on one’s Residence Record, you are able to continue using it as certification for your My Number. Other documents used to certify your My Number include the Individual Number Card, and you can continue to apply for this.

*This document is used in order to notify you of your My Number, and cannot be used as a certification of your My Number or as a form of identification.

U.S. Embassy in Japan – Update to Passport Renewal Service in Japan

The U.S. Embassy in Japan has announced a new way to renew passports for U.S. citizens in Japan. Starting June 22, passport renewals by mail will include an online fee payment option.

For more information, please visit the URL below.

Copyright 2015 by the Council of Local Authorities for International Relations (CLAIR)