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Support

Support
 
 
Introduction

It is essential that JET participants maintain healthy communication and work cooperatively with the members of their contracting organisations, including their supervisors, superiors, and colleagues. However, in any international setting, difficulties and misunderstandings may arise from time to time.

Contracting Organisation

If you are facing an issue or are unable to find certain information on your own, we advise you to consult with your supervisor at your contracting organisation. Your supervisor is someone with whom we encourage you to build a trusting relationship with from the start. Your supervisor will know your employment and living situation better than anyone and should be helpful with inquiries related to these matters. Please find out who your supervisor is as soon as you arrive and obtain emergency contact details for him/her.

Prefectural Advisor (PA)

Certain ALTs, CIRs, and Japanese local government employees serve as prefectural advisors in each host prefecture/designated city and often work in the prefecture or designated city’s international affairs division or board of education. They can provide useful information for JET participants and contracting organisations, however JET participants should contact their contracting organisation before contacting a prefectural advisor.

Mental Health Support
JET Mental Health Counselling Assistance Programme

With the aim of enhancing mental health support for JET participants, CLAIR offers the JET Mental Health Counselling Assistance Programme. This programme provides a partial subsidy (50%, up to ¥20,000 per year) for counselling costs incurred through consultation with mental health professionals in Japan not covered by health insurance. The coverage period is from 1 April 2016 to 31 March 2017. For further information, please ask your contacting organisation.

JET Online Counselling Service

JET participants are also able to receive professional counselling for free through Web Mail and Skype, as part of the JET Online Counselling Service established by CLAIR. Please ask your contracting organisation for more information.

Emergencies
Contact Details

In most cases should there be an emergency, JET participants and their families or friends in their home countries would contact each other directly. However, if this is impossible, calls for a JET participant may come directly to a JET participant’s contracting organisation. Therefore, it is necessary for the JET participant to provide the contracting organisation with a contact telephone number if the JET participant is away from the office for a long period of time. Contracting organisations usually do this with their other staff too in case a work problem arises. JET participants will no doubt be treated in the same way. To safe guard against emergency situations, CLAIR strongly advises contracting organisations to have contact details for you. If you are surprised at their insistence that you provide a contact, please keep in mind that your contracting organisation is not trying to pry into your private time but rather to prepare for any unforeseen events. Supervisors should also provide JET participants with contact numbers where they can be reached during the evenings, weekends and holidays. JET participants should carry a list of emergency telephone numbers, such as the JET participant’s supervisor, workplace superior, etc. with them at all times.

Registering with Home Country Embassy

JET participants should also register with the Embassy of their home country in Japan. Contact between JET participants and their families may go through the embassy in case of emergencies. The Ministry of Foreign Affairs maintains a list of embassies and consulates in Japan.

If an Emergency Situation Occurs

In the event that an emergency occurs, please call your contracting organisation supervisor immediately.

If possible, you should also contact your embassy directly depending on the nature of the situation.

Emergency Pocket Guide for JETs

Japan is prone to many natural disasters. Prepare yourselves for disasters and emergencies. Download and print the Pocket Guide below, and keep a copy on you at all times.

Other Sources of Support
TELL (Tokyo English Life Line)

TELL is a nonprofit organization that was created in 1973. It offers free and anonymous phone counselling and information at 03-5774-0992 daily from 9:00am to 11:00pm.

AJET PSG (AJET Peer Support Group)

National AJET offers a number of services to help support JET participants in their lives in Japan. The AJET Peer Support Group (PSG) is a confidential listening and resource line for JET participants. Staffed by trained volunteers, a member of the PSG is available at night from 20:00 to 07:00, 365 days a year via telephone or Skype. All calls are confidential and callers can remain anonymous. The phone number is 050-5534-5566. You may also contact AJET PSG by Skype at username “AJETPSG” (operating hours same as telephone service).

New Auxiliary Safety Confirmation System

As you may have heard from the supervisor of your contracting organisation, CLAIR is introducing a new auxiliary safety confirmation system to assist with the safety confirm efforts of contracting organisations etc., in the event of a natural disaster.

An email with your log-in ID, password and URL linking to the system will be sent to all JET participants on the 19th June. If you receive the email you don’t need to do anything else, but if you don’t receive it please check the following manual and register your email address as per the instructions.

>> MANUAL PDF

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