In the event of a disaster, CLAIR uses its Safety Confirmation System (Emergency Call) to verify the safety of JET Programme participants in the affected area. Responding to safety notifications is quick, so please do so immediately upon receipt. We also kindly ask that you report any updates to your contact details as soon as possible.

Safety Confirmation Registration

https://asp2.emc-call.jp/clair/index_en.html or https://asp2.emc-call2nd.jp/clair/index_en.html
Login: The final nine digits of your JET number, without the first two digits (20).
Password: Same as above
(If your contracting organisation has changed, please register your new address right away.)

Every year, emergency warnings are issued across Japan. Additionally, Japan is vulnerable to major earthquakes and other natural disasters. When these events happen, embassies and consulates may contact CLAIR to verify the safety of JET Programme participants. In these cases, CLAIR provides data from its Safety Confirmation System. For this reason, we ask that you not only respond swiftly during emergencies, but that JET Programme participants and supervisors cooperate to ensure proper registration and understanding of response procedures.

Additional Notes:

• Safety confirmation requests are sent out based on the registered host prefecture or designated city. You may receive a confirmation check even if you are not physically near the affected area. Please still respond in these cases.

• We cannot conduct safety checks by phone.

• Prefectural advisors and supervisors who wish to conduct a Safety Confirmation System drill/simulation may contact CLAIR to request one.

Emergency Pocket Guide for JET Programme Participants

To ensure your safety in Japan, please take the time to prepare in the event of a disaster.

CLAIR has put together an Emergency Pocket Guide for use during a disaster. Please fill in the key sections and keep the guide with you at all times, as a disaster can happen at any moment.
Note: CLAIR also hands out the Emergency Pocket Guide to new participants during orientation.

URL: https://jetprogramme.org/en/emergency-support/

CLAIR requires registration of an email address to make use of online training services offered to JET Programme participants. You can also update your contact information through the same link.

Contact Information Survey (Used for non-emergency outreach): https://goo.gl/u1gVT2
Login ID: JET number (11 digits beginning with 20)
Password: Date of birth (YYYYMMDD)

Note: For JET Programme participants who were originally scheduled to arrive in Japan in 2020 or 2021, please use your pre-arrival JET number that starts with 2020 or 2021.

Subsidy Application Deadline: Wednesday, 1 April 2026

CLAIR offers the JET Programme Mental Health Counselling Assistance Programme with the aim of enhancing mental health support for JET Programme participants. This Programme provides a partial subsidy (50%, up to 30,000 yen per year) for counselling costs incurred through consultation with mental health professionals not covered by health insurance.

The coverage period for this year is from 1 April 2025 to 31 March 2026. Application documents for the subsidy should be submitted through contracting organisations and arrive at CLAIR no later than Wednesday, 1 April 2026.
Important: Please be aware that any applications CLAIR receives after the 1 April 2026 deadline will not be eligible for the subsidy.

JET Programme participants can also benefit from free counselling offered by CLAIR via email and Video Call. (via Microsoft Teams)

If you wish to use these services, please access them using the URL below, input the ID/password, and follow the instructions for registration. To help the counselling service to communicate with you more effectively, please register with your personal email address instead of a work or organizational one. If you haven’t done so yet, we kindly ask you to update your information. Up to seven video-call sessions are available between 1 April 2025 and 31 March 2026. We recommend starting with email, which has no limits on usage.

Web mail and video call counselling

Website: https://jetcounseling.com/
Username: jet
(Please check the email edition of CLAIR News for the latest password.)

Every year, CLAIR updates the General Information Handbook (GIH) for JET Programme participants. Please be sure to refer to it whenever you have questions regarding living in Japan or JET Programme policies.

You can consult/download the latest version of the GIH at the link below.

URL: https://jetprogramme.org/en/gih

The time for reappointment procedures has begun for the following participants:
Participants from China, South Korea, Brazil and Peru, and those from English-speaking countries who arrived between April and May 2025.

Please begin the procedures after you receive the reappointment documents from your contracting organisation.
We advise consulting with friends, family, etc. and communicating with your supervisor before making your decision. Changes cannot be made to reappointment decisions after the submission deadline.

All JET Programme participants should receive documentation regarding the reappointment procedures from their contracting organisations. Please read the documents carefully and consult with your supervisor if you have any questions. The reappointment documents will also be made accessible on the JET Programme website after the official notice to contracting organisations. Please refer to the link below.
URL: https://jetprogramme.org/reappointment/
(Please check the email edition of CLAIR News for the latest password.)

More information about reappointment can be found in the GIH (pp. 60–64). Please note that the content of the GIH may differ from the reappointment documents provided by your contracting organisation. In that case, please prioritise the content in the documents provided by your contracting organisation.
General Information Handbook (GIH): https://jetprogramme.org/gih/